Transforming Consumer Experiences
Opia helps our client to Win, Keep, and Grow their customer base.
By combining people, process, and technology, we transform traditional customer and back-office operations into seamless, technology-led customer journeys.
- Enhance customer satisfaction and loyalty
We design and deliver exceptional customer experiences that drive engagement and build lasting relationships. - Reduce operational costs and improve efficiency
Opia streamlines complex processes, automates tasks, and optimises workflows to help you save time and money. - Accelerate digital transformation initiatives
Opia leverages the latest technologies to modernise your operations and create a competitive advantage.
Supporting World-class Brands
Delivering Remarkable Results
15%
Uplift in Sales
>80%
Faster delivery
>70%
Claims Automated
>95%
C-Sat
Our Group in Numbers
100+
Supporting over 100 clients across 40 countries
40%
reduction in the cost to serve vs traditional BPO offerings
70%
of customer journeys fully automated / real-time
>90%
of CS agents are multilingual across 15 languages
<1%
fraud rate with £1m in fraud prevented within FY23
Effortless Customer Journeys
Customer Acquisition
We ignite excitement and drive engagement with innovative sales promotions and incentive programmes. We design and develop captivating digital campaigns that incentivise desired behaviours and drive conversions.
Examples include:
- Cash Back
- Trade-in / Buy & Try
- Gift with Purchase
Process Optimisation
We transform and streamline complex back-office processes through digitisation and automation. By optimising workflows and integrating with existing systems, we reduce manual effort, minimise errors, and accelerate turnaround times.
Examples include:
- Onboarding / Application
- Incentive Schemes
- Claim / Compensation
Customer Care
We deliver exceptional, personalised omnichannel experiences that seamlessly blend technology and human interaction. Our solutions empower you to provide efficient, empathetic support across every touchpoint.
Examples include:
- Enquiries / Complaints
- Refund, Return, Exchange
- Data Management
Our Solutions
Opia offers a comprehensive suite of solutions to optimise customer and back-office operations. Built with security, safety, and compliance at its core, our platform empowers you to deliver seamless and efficient experiences.
From strategy and planning to digital platforms, screening and validation, fulfilment, and omni-channel customer service, we provide the tools and expertise to achieve exceptional customer satisfaction and drive measurable business results
Strategy & Planning
We help businesses to understand and influence customers by mapping their journeys, identifying value levers and crafting effective strategies.
Digital / Platform
We focus on designing intuitive user interfaces, simplifying workflows, automating decision-making and integrating with our clients’ systems.
Screening & Validation
We use the latest AI fraud prevention tools alongside our team of industry experts for identity, digital footprint and image screening and verification.
Multi-channel Fulfilment
We offer comprehensive fulfilment solutions, handling everything from digital payments, mobile wallet, voucher distribution and physical item delivery.
Customer Care
We provide omni-channel customer service across voice, digital, self-serve, and accessible formats. We operate in 40 countries and offer support in 15 languages.
Safe, Secure, Compliant
Our Solutions
Opia offers a comprehensive suite of solutions to optimise customer and back-office operations. Built with security, safety, and compliance at its core, our platform empowers you to deliver seamless and efficient experiences.
From strategy and planning to digital platforms, screening and validation, fulfilment, and omni-channel customer service, we provide the tools and expertise to achieve exceptional customer satisfaction and drive measurable business results
Why Choose Opia
We combine long-standing expertise in customer experience with cutting-edge technology to remove complexity from key processes, such as customer service, claims management, and refunds and returns.
This empowers you to focus on what matters most – your core business. Our agile approach delivers exceptional customer experiences, reduces costs, and drives measurable results. Ready to elevate your customer experience?