Join our team

Opia is a forward-thinking sales promotion partner, aiming to provide unique, imaginative and innovative solutions for our clients, and we have built a team of ambitious, positive and talented individuals to deliver these. We love creativity and collaborate as a team to bring together new ideas for our clients that inspire, excite and engage their customers.

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The benefits of working with us


We like to think that Opia is a brilliant place to work; we enjoy what we do and celebrate the work we create together. We believe that success can only be achieved by having the right people, with diverse skills and backgrounds, across all functions of the business. We are therefore proud to offer our employees a competitive salary, flexibility and a number of additional benefits that support our workforce.

Supporting success


Our team is dedicated and passionate about the work they do, and we love to welcome new individuals who share our values and are equally committed to delivering exceptional services to our clients. Promoting equality and diversity within our company is fundamental to our values. Keen to nurture and retain talent, we strive for continuous improvement, so we can empower every individual to maximise their skills and knowledge.

Check out our current vacancies


Job Title: Senior Full-Stack Developer (Promotions)

Department: Digital

Employment Type: Permanent, Full-time

Location: Gateshead / Remote

We are looking for a talented frontend developer to join our team, supporting our continued growth and technology strategy. We are looking for a candidate who has the following skills and attributes:

  • Excellent knowledge of PHP, including the latest PHP versions
  • Modern PHP frameworks and the PHP FIG
  • Object oriented design principles and common design patterns
  • MySQL, Postgres, or other SQL databases
  • Excellent knowledge of JavaScript; modern JavaScript frameworks (ideally Vue.js, React or Angular)
  • Single page applications
  • Unit testing In PHP and JavaScript
  • Expert in HTML & CSS
  • Good understanding of HTTP and APIs
  • Docker
  • Microservice architectures and web application security
  • CSS Preprocessors (SCSS, SASS or LESS)
  • HTML Accessibility standards (WCAG 2.1)
  • TypeScript and Webpack
  • Working In a remote/distributed team, working in an agile (SCRUM) team

Key Responsibilities:

  • Working in a fast-paced environment alongside a team of other developers to build websites and applications for client projects
  • New product development
  • Enhancements to our microservices-based promotions platform
  • Communicating effectively with internal and external parties
  • Demonstrating effective application of knowledge
  • Performing a range of other tasks as required within the team

Job Title: Business Development Director (US)

Department: Sales (US)

Hours of Work: TBC

Contract Type & Level: Permanent, Level 6

Line Manager: SVP, North America

Location: TBC

We are looking for a candidate who has the following skills and attributes:

  • Experience of leading commercial activity in a transformation environment
  • Knowledge of sales product models and understanding of pricing models
  • Strong analytical, project management and problem-solving skills
  • Experience in a consultancy role
  • Solid commercial awareness and understanding of finance and its structure
  • Knowledge of operational business models
  • Solid communication and interpersonal skills, ability to engage socially
  • Ability to develop and present material in a way that makes it interesting to other business areas
  • Client facing skills to understand the client’s needs
  • Category management experience
  • P&L or business management skills

Key Responsibilities:

  • Development and ownership of Opia’s product set in the US
  • Maintaining a consistent trajectory of growth, while avoiding obstacles that arise from a constantly shifting market
  • Assisting the SVP in creating and leading the US business strategy and growth
  • Reviewing of all deal structures for the US business including risk assessment and recommendation
  • Manage and review all of the insurance underwriting conversations for US campaigns
  • Identifying new market opportunities in the US
  • Attending and managing the deal process review
  • Overseeing and assisting in the development of our redemption database in the US
  • Managing, scoping and directing the procurement process, ensuring all suppliers are priced competitively and are legally compliant
  • Working closely with the Product and Commercial Managers, ensuring they provide the Company with sound advice and expertise, delivering commercially viable campaigns
  • Providing strategic input into the Company’s business plan in

To apply, please send your CV to [email protected]

Job Title: Account Manager

Department: Sales (US)

Contract Type & Level: Permanent, Level 4

Location: Remote (US)

We are looking for a candidate who has the following skills and attributes:

  • 4 years’+ experience within a PC manufacturer in a Category or Product Management role with management of either consumer or B2b PC products, with proven track record of account development and growth
  • Knowledge of sales promotion mechanics including cashback, trade in & gift with purchase promotions an advantage
  • Commercial acumen with previous P&L management experience
  • A passion to go above and beyond for clients at all times
  • Competitive, self-motivated and driven to succeed
  • Outstanding interpersonal, communication and influencing skills
  • Excellent business development skills and sales acumen
  • Attention to detail with analytical/statistical analysis skills
  • Enquiring mind ready to challenge the status quo
  • MS Office experience

Key Responsibilities:

  • Proactively generating new promotion opportunities within client accounts
  • Attending face to face client meetings where necessary
  • Identifying creative new opportunities having assessed commercial feasibility for the client and Opia
  • Quality checking all client reporting, spotting enhancements to drive additional insight and outtakes
  • Understanding your clients and the challenges they face in their market and creating solutions to meet these challenges
  • Attending selected networking events and trade shows as required
  • Providing consultation to clients, monitoring and reporting on the competitor activity
  • Creating a rhythm of business with clients as required including ad-hoc meetings, monthly and quarterly business reviews
  • Delivering against sales targets in addition to business objectives set by the Company
  • Updating ongoing sales pipeline and reporting on a weekly basis across the sales cycle
  • Working closely with all internal departments to ensure all relevant commercial documents, including billing, are executed with the utmost quality
  • Excellent collaboration and working relationship with Account Director overseeing client relationship
  • Keep the CRM system updated with the status of prospects, leads and campaigns as instructed

 To apply, please send your CV to [email protected] 

Job Title: Sales Development Representative

Department: Sales

Hours of Work: 9am-5pm Mon-Fri

Contract Type & Level: Permanent, Level 3

Line Manager: Sales Director

Location: Homeworking

We are looking for a candidate who has the following skills and attributes:

  • 2 years’+ experience within a SDR or similar role
  • Ability to engage with prospective clients, with a proven record of lead generation and exceeding targets
  • Experience of working in the sales promotion industry, creative industry or sales development environment, selling consultative solutions
  • A positive, can-do attitude. A team player, motivated by success
  • Excellent selling skills and knowledge sales processes and selling techniques
  • Experience prospecting via email, social media (including LinkedIn) and via warm/cold telephone calls
  • Knowledge of Hubspot or similar CRM
  • Attention to detail, with ability to analyse data and statistics
  • MS Office experience
  • Education to degree level or equivalent

Key Responsibilities:

  • Identify, find and screen potential clients who can benefit from our products and services
  • Gain an understanding of prospect businesses, their challenges and position in the market to proactively propose our solutions
  • Research leads, build and develop relationships with prospective clients, using a variety of business development tools (Hubspot CRM, social media posts, LinkedIn etc.) as well as warm and cold email workflows
  • Secure first meetings/demos in new territories and verticals for the Sales team and report to Sales Director with weekly, monthly and quarterly results and progress
  • Pursue multiple verticals including consumer electronics manufacturers and retailers, and others as defined by the sales strategy
  • The primary focus on the UK market, however, target prospects in other European territories as much as possible
  • Support the Account Management team in prospecting within their existing clients
  • Work closely with the Sales Director in building & shaping the Sales Development process, solution and direction
  • Provide ideas and input into the creation of outbound marketing, to help deliver our strategic sales objectives
  • Manage a diary of social media content and connections within the Account Teams LinkedIn profiles
  • Utilise every potential customer as an opportunity to boost top-line revenue growth, customer acquisition levels and profitability
  • Provide sales insights and help create presentations for client pitches
  • Learn to understand the quotation process, with support of the Sales Director to ensure that new client pitches are sensible and affordable for prospects
  • Where possible, provide insight on competitor activity

To apply, please send your CV to [email protected]

Job Title: Account Executive

Department: Sales

Hours of Work: 9am-5pm Mon-Fri

Contract Type & Level: Permanent, Level 3

Line Manager: Sales Director

Location: Homeworking

We are looking for a candidate who has the following skills and attributes:

  • 2 years’+ experience within Account Executive or similar role
  • Experience of working in the sales promotion industry, or on partnerships, or supplying rewards and experiences to sales promotion agencies
  • Ability to be self-managed and prioritise workload of several campaigns simultaneously
  • A passion to always go above and beyond for clients
  • A positive, can-do attitude. A team player, who is motivated by success
  • Commercial acumen and good level of understanding of Sales processes and activity
  • Ability to create rapport with clients and suppliers
  • Attention to detail and ability to analyse data, statistics and trends
  • MS Office experience
  • Education to degree level or equivalent

Key Responsibilities:

  • Identify, find and screen potential clients who can benefit from our products and services
  • Gain a deep understanding of prospect clients businesses, their challenges and position in the market to proactively propose our solutions and to proactively propose campaigns using different rewards and mechanics to develop a pipeline of promotions
  • Researching and suggesting relevant promotional rewards for our clients (such as physical items, digital gift cards, experiences etc.)
  • Working closely with the Supply Chain Manager and Fulfilment Lead to manage the sourcing, negotiation, invoicing, fulfilment and delivery of the rewards to the customers, with our downstream suppliers
  • Managing promotional rewards for several campaigns simultaneously and reporting to the Sales Director with weekly, monthly, and quarterly results and progress
  • Developing partnerships with new and existing clients and suppliers, gaining a deep understanding of their business, challenges and their position in the market to propose suitable reward packages and bundles, to build a pipeline of promotional campaigns, based on a client brief to other Sales Promotion agencies, for Promotions they are running
  • Supporting a Senior Account Manager, aligned to one of Opia’s top 4 clients, a large Consumer Electronics Manufacturer
  • We manage online stores for our clients, currently on the Shopify platform. Your duties will include assisting the Sales team in the management of ecommerce platform and online stores. Providing assistance with the organisation, day-to-day management and project management of the store administration
  • Developing effective working relationships with key stakeholders at Opia, including Project Management, Digital, Commercial and Fulfilment teams to ensure a fantastic level of service and client satisfaction with our solution
  • Quality checking all client reporting, distilling insights from the campaign trends whilst spotting enhancements that can be made to client reports to drive additional insight and outtakes. You will work to turn this insight into recommendations for the commercial benefit of the campaigns within Opia or for clients
  • Keeping the sales pipeline up to date in Hubspot CRM, provide sales insights and create presentations for client pitches and other ad hoc duties to support the Sales team

To apply, please send your CV to [email protected]

Job Title: Head of Commercial & Pricing

Department: Commercial

Hours of Work: 9am-5pm Mon-Fri

Contract Type & Level: Permanent

Location: Remote/Homeworking

The purpose of this role is to drive Opia’s commercial strategy and growth plans for our B2B clients through:

  • Working with Opia’s senior team to develop a commercial strategy to meet our growth targets and take responsibility for implementation.
  • Working with the Product and Marketing teams to tailor our propositions to drive Opia’s portfolio in relevant sectors and geographies.
  • Sign off pricing and deal shaping to support the sales team to drive maximum value for our clients and for Opia.
  • Running an effective commercial governance to ensure deals are optimised for growth, profit, client satisfaction and long-term value and that the right approvals and controls are in place.
  • Work with our Finance team to monitor campaign performance develop our data and analytics function to support our commercial needs
  • Manage the insurance quoting, placement and processes at Opia working with our partners in multiple regions.

We are looking for a candidate who has the following skills and attributes:

  • Experience in deal shaping, pricing and proposition management with B2B clients
  • Great balance between client-facing skills and commercial management
  • Self-motivated, hands-on and driven to achieve results.
  • Ability to become an expert in the field and provide trusted advice
  • Drive to create compelling and competitive propositions to serve our clients.
  • Strong interpersonal, communicating and presentation skills
  • Strong negotiation skills
  • Analytical and high attention to detail
  • Global business experience desirable

Key Responsibilities:

  • Drive overall commercial strategy by sectors and markets ensuring Opia maximises its opportunity to grow.
  • Partner closely with Sales teams on deals and deal construction – deal approval, negotiations, contract reviews, pricing structure and commercial support for Opia clients globally.
  • Work closely with the Products area on product strategies and pricing. Develop new proposition and concepts to drive growth and respond to client needs.
  • Run and improve the deal approval governance and overall commercial governance.
  • Maintain and track deal analytics by region and report v. objectives and targets. Monitor, analyse and review deal performance with Finance and Opia Executive team to monitor progress v. objectives, ensure revenue recognition and identify insights for new growth & pricing opportunities.
  • Drive adherence to commercial processes, governance, tools and templates for commercial activities. Working with the legal and sales teams to ensure optimised client contracts.
  • Own management of commercial risk and our relationship with insurers including quoting, placement, compliance and reporting.

To apply, please send your CV to [email protected]

Job Title: Head of Product

Department: Commercial

Hours of Work: 9am-5pm Mon-Fri

Contract Type & Level: Permanent

Location: Remote/Homeworking

The purpose of this role is to develop and lead the Opia product strategy, function and roadmap with a view to create and manage great products to support our growth plans.

The role will involve developing our product strategy to support our two-sided business model (B2B clients and B2C user), managing the product roadmap and performance (satisfaction, growth and profitability), running the product processes and governance across departments (commercial, UX/design, digital, operations) and leading on innovation and new product development from idea and business case to launch.

The Head of Product will be central to supporting Opia growth, including on a number of strategic projects for the organisation.

We are looking for a candidate who has the following skills and attributes:

  • Passion for doing what’s right for customers
  • Business and commercial acumen
  • Product management expertise
  • Solid experience managing digital customer journeys and developing B2B products
  • Excellent communication and stakeholder management skills
  • Strong skills in using data to inform business cases and decision
  • A dedication to get things done and make change happen
  • Marketing and sales promotion background (nice to have)
  • Ability to create a vision and following within the organisation, including leading the product team and matrix organisation.

Key Responsibilities:

  • Work with key stakeholders to define the product strategy
  • Develop and manage the Opia roadmap in collaboration with other teams, facilitating prioritisation decisions and speed of delivery.
  • Lead the innovation pipeline sourcing ideas inside and outside the organisation and develop robust business cases to help decisions around new product development.
  • Leads on major projects such as automation and digitisation of our services as well as cost reduction opportunities.
  • Create and maintain a product performance dashboard and drive improvement plans
  • Responsible for corporate clients and end-user customer experience and satisfaction
  • Develop and implement product processes and governance across the organisation and in collaboration with other teams (Operations, Digital, UX/Design, etc)
  • Help the Company make informed decisions regarding capex / product investment and prioritisation
  • Run the growing product function and team.
  • Act as a role model to drive quality, customer experience, data-driven decisions and client centricity

To apply, please send your CV to [email protected]

Job Title: Team Manager

Department: Customer Services

Hours of Work: 4pm-12am, Monday-Friday

Contract Type & Level: Permanent

Location: Homeworking – Gateshead

We are looking for a candidate who has the following skills and attributes:

  • 2+ years experience in a team manager role is desirable, within a customer services environment
  • A passion to always go above and beyond for customers and your team
  • Highly motivated and excellent people management skills, to develop and coach team members to achieve performance expectations
  • Able to perform well under pressure and in a busy contact centre
  • Strong communication skills, both written and verbal
  • Ability to lead a team in multi-tasking, prioritisation, and meeting timelines on deliverables
  • Willingness to be flexible
  • Passionate about delivering consistently brilliant customer service
  • A Team player who wants to contribute to creating an inclusive, safe and fun environment
  • Keen attention to detail. Ownership and accountability are critical
  • Professional, respectful, and courteous at all times to customers and team members
  • MS Office experience (vital)

Key Responsibilities:

  • Responsible for the day-to-day supervision of a team of CS advisors including work and attendance monitoring and ensuring appropriate measures are taken to resolve any issues on shift
  • Monitor call, email, chat and claim traffic, ensuring that the quality is maintained to a high standard and in line with agreed SLA’s
  • Investigate excessive volumes to identify and manage promotional issues
  • Working with the Operations Support Manager to raise issues and to provide a clear picture of how each campaign is performing and provide suggestions for solutions and long-term improvement
  • Ensuring shifts run smoothly – including subject matter expertise in handling escalated customer interactions as needed to support the team
  • Be the final point of contact in more complex customer escalations and ensure all customer complaints adhere to the escalation processes
  • Communicate expectations to team members and provide timely updates
  • Drive customer service excellence. Quality check claims, emails and calls to ensure advisors are delivering the expected standard of customer service
  • Take full ownership of the performance and management of your team; perform and document regular one to one meetings and appraisals with your team, reviewing their performance and providing feedback
  • Provide support, mentor, coach and where necessary arrange further training to improve or develop employee performance. If necessary, liaise with HR and take formal action in line with Company policies and procedures
  • Look for new ways to develop the team. Whether it’s reviewing processes and productivity to optimise how our agents work or taking on independent analysis of team
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved on an ongoing basis
  • Identify performance-related issues, develop an action plan for improvement, implement corrective action and proactively manage through to resolution
  • Conduct team meetings to ensure clear communication of relevant information and as an open forum for input. Schedule and organise team activities as necessary
  • Stay current on internal work processes, policies, and procedures. Attend required manager meetings, training etc
  • Review promotional briefs with your team and prepare the team for promotion launches, feedback any concerns and/or suggestions for improvement to relevant colleagues and departments
  • Take an active role in the recruitment of new employees, liaising with HR to review applicants, conduct interviews, provide feedback and successfully onboard new members of the team
  • Assist colleagues with other tasks and projects
  • Promote the Opia values through leading by example and always promoting an inclusive, fun and safe working environment for all team members
  • Set an example to the team with a positive and professional attitude
  • Fulfil any other ad-hoc duties

To apply, please send your CV to [email protected]

Job Title: People and Performance Manager

Department: Customer Services

Hours of Work: 9am-5pm, Monday-Friday

Contract Type & Level: 12-month Fixed Term

Location: Homeworking – Gateshead

We are looking for a candidate who has the following skills and attributes:

  • A training certification and understanding the needs of adult learners (desirable)
  • Previous experience in a similar role (essential)
  • Experience of being in a customer service environment (essential)
  • Experience of designing and delivering training programmes both face to face (essential) and online
  • Be passionate about delivering a great experience for our customers
  • Energy, drive, and resilience with demonstrable passion for developing individuals and getting the best out of people
  • Be a creative thinker with the ability to design bespoke solutions
  • Ability to work in a pressurised, fast paced environment
  • Ability to plan, manage and prioritise your own workload
  • Strong project management and organisational skills with the ability to manage multiple tasks/projects
  • Excellent attention to detail
  • Strong stakeholder management and influencing skills
  • Excellent communication skills (written and verbal)
  • Good numeracy and literacy skills
  • Proficient in Microsoft Excel, Word, and PowerPoint

Key Responsibilities:

  • Collaborating with key stakeholders across the business overseeing the CS training strategy and assessing outcomes
  • Working with the CS management team to identify current and future training needs, creating training material to facilitate learning
  • Responsible for the CS quality framework, design, implementation, and monitoring effectiveness
  • Identify training requirements through performance and skills gap analysis
  • Work with the leadership team to determine ad hoc training requirements
  • Help build and maintain bespoke training programmes to cover new processes and/or policy changes and the enhancement of agent soft skills
  • Measure the impact of training initiatives through comprehensive analysis and report this back to the CS leadership team.
  • Identify sign off requirements for training programmes based on content and impact
  • Monitor and report productivity and quality outputs for all tasks, ensuring teams are achieving their targets to the best standards.
  • Perform quality and compliance monitoring: case work, system review, call listening, ticket evaluation and claim processing evaluations to ensure all agents comply with quality and procedural requirements
  • Track quality performance, identifying trending behaviours, training needs, and delivering feedback
  • Work with the wider team to conduct quality audits, articulate and follow through plans
  • Drive continuous improvement together with the CS Management Team, including, but not limited to the evolution of quality scorecards and calibration of quality-focused teams
  • Use and positively challenge quality recording systems, processes, and policies for the optimal customer experience
  • Support innovation/change initiative where quality should be sustained
  • Act as a ‘Quality Standards Ambassador’ and always challenge convention on what we are doing and how we can optimise to be better
  • Work with the wider CS team and Project Managers to prepare the CS team for new campaigns and product launches. Preparing and supporting with the delivery of training.
  • Conduct root cause analysis of performance across CS, provide actionable insight into key areas of strengths and concern areas
  • Work with the CS Director and wider CS Management Team to instil a coaching culture across CS
  • Conduct regular calibration sessions with the CS team (and wider business) to ensure consistency in quality scoring approach
  • Work with the CS Director to set and monitor service standards across CS
  • Provide feedback to the CS Director and in forums about how our service is being received
  • Work with the CS Director to agree and implement CS compliance and contact handling processes (including agent scripting)
  • Ownership of the Observe AI platform from a quality perspective
  • Ensure that CS performance reporting is fit for purpose.
  • Responsible for producing weekly/monthly/ad-hoc reporting.

To apply, please send your CV to [email protected]

Job Title: Digital Delivery Manager

Department: Digital

Hours of Work: 9am-5pm Mon-Fri

Contract Type & Level: Permanent

Location: Remote/Homeworking

We are looking for a candidate who has the following skills and attributes:

  • A strong background in technology and development; not necessarily as a hands-on developer, but working within development teams with a good understanding of how software development works
  • Experience managing a team of software developers
  • An experienced project manager, capable of managing several projects at any one time
  • Excellent interpersonal skills and relationship builder. Capable at influencing people, and bring people together
  • A strong leader, with a professional attitude and lead by example work ethic
  • Excellent communicator, able to both translate between technical, product, commercial, project management, or other non-technical stakeholders
  • Experience running recruitment processes and managing software teams
  • Good commercial knowledge of agile and lean practices
  • Experience working in an agency environment and working to short deadlines and frequently changing priorities
  • Passionate about software quality and test-driven approaches
  • Approachable, with an enthusiastic and motivational nature
  • An overall passion for and a keen interest in technology
  • Ability to multi-task and stay organised in a dynamic work environment

Key Responsibilities:

  • Plan and manage a clear pipeline of current and future project scheduling
  • Work with our product, technical, and project management leads to ensure new projects are scoped and planned
  • Effectively delegate work amongst your team, encouraging good use of individual skills, and avoiding knowledge silos
  • Identify, effectively communicate, and mitigate risks and issues affecting project delivery
  • Regularly prioritise work across your team
  • Frequently review delivered and ongoing work to identify, and then implement, areas for continuous improvement
  • Build, manage, and motivate a team of 15+, enabling them to do their best work without disruption
  • Directly or indirectly line manage a team of predominantly developers, but also covering QA, UX, design, and content roles
  • Measure and manage the performance of teams and individuals, incorporating measurable KPIs and metrics into performance evaluations
  • Own and continuously improve the digital delivery process so that it is optimised for the evolving needs of the business
  • Build strong relationships across the business, including working with our separate project management team
  • Effectively influence changes to the wider campaign delivery process outside of digital which will improve the quality or efficiency of digital delivery
  • Build and promote a great working environment, looking after the general health and happiness of your teams, maintaining high morale and embodying company culture and values
  • Mentor team members, setting clear goals and identifying opportunities for career progression
  • Identify skills or resource shortages within your team, and run recruitment processes as needed.

To apply, please send your CV to [email protected]

If you’re interested in working for Opia and would like to apply for one of our roles listed, please contact [email protected]