Join our team

Opia is a forward-thinking sales promotion partner, aiming to provide unique, imaginative and innovative solutions for our clients, and we have built a team of ambitious, positive and talented individuals to deliver these through our careers. We love creativity and collaborate as a team to bring together new ideas for our clients that inspire, excite and engage their customers.

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The benefits of working with us

We like to think that Opia is a brilliant place to work; we enjoy what we do and celebrate the work we create together through our careers. We believe that success can only be achieved by having the right people, with diverse skills and backgrounds, across all functions of the business and careers. We are therefore proud to offer our employees a competitive salary, flexibility and a number of additional benefits that support our workforce.

Supporting success

Our team is dedicated and passionate about their carers, and the work they do, and we love to welcome new individuals who share our values and are equally committed to delivering exceptional services to our clients. Promoting equality and diversity within our company and careers is fundamental to our values. Keen to nurture and retain talent, we strive for continuous improvement, so we can empower every individual to maximise their skills and knowledge and careers.

Check out our current vacancies

Job Title: Team Manager

Department: Customer Services

Hours of Work: 4pm – 12am, Mon-Fri

Contract Type: Permanent

Location: Homeworking / Gateshead

We are looking for a candidate who has the following skills and attributes:

  • 2+ year previous experience in a people manager / team leader role is desirable – ideally within a customer services environment
  • A passion to go above and beyond for customers and your team at all times
  • Excellent people management skills
  • Highly motivated with skills to develop and coach team members to achieve performance expectations
  • Able to perform well under pressure and in a busy contact centre setting and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead a team in multi-tasking, prioritisation, and meeting timelines on deliverables
  • Willingness to be flexible
  • Passionate about delivering consistently brilliant customer service and takes pride in delivering great experiences
  • Ownership and accountability is critical
  • A Team player who wants to contribute to creating an inclusive, safe and fun environment and culture for your team
  • Keen attention to detail
  • Professional, respectful, and courteous at all times to customers, restaurant partners and team members
  • MS Office experience (vital)

Key Responsibilities:

  • Responsible for the day-to-day supervision of a team of Customer Service advisors including work and attendance monitoring and ensuring appropriate measures are taken to resolve any issues on shift
  • Monitor call, email, chat and claim traffic, ensuring that the quality is maintained to a high standard and in line with agreed SLA’s
  • Investigate excessive volumes to identify and manage promotional issues
  • Working with the Operations Support Manager to raise issues and to provide a clear picture of how each campaign is performing and provide suggestions for solutions and long-term improvement
  • Ensuring shifts run smoothly – including subject matter expertise in handling escalated customer interactions as needed to support the team
  • Be the final point of contact in more complex customer escalations and ensure all customer complaints adhere to the escalation processes
  • Communicate expectations to team members and provide timely updates
  • Drive customer service excellence. Quality check claims, emails and calls to ensure advisors are delivering the expected standard of customer service
  • Take full ownership of the performance and management of your team; perform and document regular one to one meetings and appraisals with your team, reviewing their performance and providing feedback
  • Provide support, mentor, coach and where necessary arrange further training to improve or develop employee performance. If necessary, liaise with HR and take formal action in line Company policies and procedures
  • Look for new ways to develop the team. Whether it’s reviewing processes and productivity to optimise how our agents work or taking on independent analysis of team
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved on an ongoing basis
  • Identify performance related issues, develop an action plan for improvement, implement corrective action and proactively manage through to resolution
  • Conduct team meetings to ensure clear communication of relevant information and as an open forum for input. Schedule and organise team activities as necessary
  • Stay current on internal work processes, policies, and procedures. Attend required manager meetings, training etc
  • Review promotional briefs with your team and prepare the team for promotion launches, feedback any concerns and/or suggestions for improvement to relevant colleagues and departments
  • Take an active role in the recruitment of new employees, liaising with HR to review applicants, conduct interviews, provide feedback and successfully onboard new members of the team
  • Assist colleagues with other tasks and projects
  • Promote the Opia values through leading by example and always promoting an inclusive, fun and safe working environment for all team members
  • Set an example to the team with a positive and professional attitude
  • Fulfil any other ad-hoc duties

Job Title: Account Manager

Department: Sales

Hours of Work: TBC

Contract Type: Permanent

Location: Office-based – Hammersmith / Homeworking

We are looking for a candidate who has the following skills and attributes:

  • 2-3 years’ experience in a Channel Marketing role, Product Management role, or Agency role working for/with an IT Organisation or Reseller focused on b2b PC sales where you demonstrated the ability to successfully work alongside sales teams and hit sales-based objectives. 
  • Experience within Account Management, Sales with demonstratable skills in strategic selling & account development 
  • Experience in working with IT distribution and reseller channel in the UK 
  • Great knowledge of a wide range of marketing channels including events, advertising, digital, email, CRM, analytics and SEO. 
  • Attention to detail and ability to analyse data, statistics and trends 
  • Awareness off Sales Promotion campaigns would be preferred however is not essential 
  • Ability to be self-managed and prioritise workload of several campaigns simultaneously 
  • A passion to always go above and beyond for clients 
  • A positive, can-do attitude. A team player, who is motivated by success 
  • Strong relationship management skills to engage multi-stakeholders 
  • Excellent written and communication skills 
  • MS Office experience 

Key Responsibilities:

 Account Management & Development 

  • Gain a deep understanding of your clients and the challenges they face in their market, and create solutions to meet these challenges 
  • Guide partners on how to grow their business by leveraging our Sales Promotion programmes and support growth of Channel Marketing initiatives 
  • Identifying creative new opportunities having assessed commercial feasibility for the client and Opia 
  • Providing in-depth reseller and distribution insights, an outside-in perspective on the channel business 
  • Providing consultation to clients, monitoring and reporting on the clients’ competitor activity 
  • Be our client’s ambassador: driving partner awareness, enablement, and vendor preference 
  • Delivering against sales targets in addition to business objectives set by the Company 
  • Creating a rhythm of business with clients as required including ad-hoc meetings, monthly and quarterly business reviews 
  • Attending face to face, and remote client meetings where necessary 
  • Attending selected networking events and trade shows as required 

Delivery & Execution Management 

  • Support growing visibility of our campaigns with our client’s Sales and Marketing team, as well as with the distributors and resellers’ Marketing and Sales team 
  • Improve the online execution of marketing campaigns with our client’s key and emerging distributors and resellers 
  • Manage the production and delivery of Marketing assets for reseller partners from initiation to completion 
  • Collating feedback, create set of measurable KPIs to create regular reporting rhythm on execution levels of Promotions in Client Resellers & the impact on sales performance. 
  • Quality checking all client reporting, spotting enhancements to drive additional insight and outtakes 

Sales Reporting 

  • Keep the CRM system updated with the status of prospects, leads and campaigns as instructed 
  • Updating ongoing sales pipeline and reporting back on a weekly basis across the sales cycle 
  • Working closely with all internal departments to ensure all relevant commercial documents, including billing, are executed with the utmost quality 
  • Support the sales team on other broader Marketing activities depending on the Strategic Objectives set by the Sales Director 

Job Title: Senior Full-Stack Developer (Promotions)

Department: Digital

Employment Type: Permanent, Full-time

Location: Gateshead / Remote

We are looking for a talented frontend developer to join our team, supporting our continued growth and technology strategy. We are looking for a candidate who has the following skills and attributes:

  • Excellent knowledge of PHP, including the latest PHP versions
  • Modern PHP frameworks and the PHP FIG
  • Object oriented design principles and common design patterns
  • MySQL, Postgres, or other SQL databases
  • Excellent knowledge of JavaScript; modern JavaScript frameworks (ideally Vue.js, React or Angular)
  • Single page applications
  • Unit testing In PHP and JavaScript
  • Expert in HTML & CSS
  • Good understanding of HTTP and APIs
  • Docker
  • Microservice architectures and web application security
  • CSS Preprocessors (SCSS, SASS or LESS)
  • HTML Accessibility standards (WCAG 2.1)
  • TypeScript and Webpack
  • Working In a remote/distributed team, working in an agile (SCRUM) team

Key Responsibilities:

  • Working in a fast-paced environment alongside a team of other developers to build websites and applications for client projects
  • New product development
  • Enhancements to our microservices-based promotions platform
  • Communicating effectively with internal and external parties
  • Demonstrating effective application of knowledge
  • Performing a range of other tasks as required within the team

If you’re interested in working for Opia and would like to apply for one of our roles listed, please contact [email protected]