Key Support Pillars
Use Cases
Efficient Fund Disbursement Processes
Fragmented processes hinder applications for essential services like student onboarding, financial aid, and government schemes – leading to frustration, delays, and reduced access to critical services.
As a FAADs DPS RM6322 registered organisation, Opia adheres to the regulations and standards as set by Crown Commercial Services, giving our clients confidence in reliability and quality.
We are also registered to RM6313 Demand Management and Renewables, highlighting a future focus on environmental projects.
We focus on building partnerships to truly create innovative solutions, while remaining compliant and secure.
Assisting Government to Create Digital Claim Journeys
The UK Government’s Family Mediation Voucher Scheme eases pressure on its busy courts. Authorised mediators can apply for up to £500 towards the cost of mediation on behalf of families.
Opia created a solution for the UK Ministry of Justice to streamline the claim process. A low effort self-serve interface is underpinned by workflow and automation plus AI and multichannel customer service.
The response was positive with more than 580 mediators now registered.
Empowering Authorities to deliver Enhanced Citizen Experiences
Legacy systems and fragmented processes hinder citizen experience efficiencies leading to long call times, high call abandonment rates, increased costs, and frustrated citizens.
Opia designs and implements intuitive web interfaces and wizards to integrate existing systems, reducing call times and improving first call resolution rates.
For example, a customer service agent processes a customer’s transaction quickly and efficiently using a streamlined digital interface that is integrated with core billing systems and an existing CRM.
“OPIA consistently deliver great service. They take the time to understand our business and tailor solutions to suit our needs and those of our members, delivering genuine value. Their responsiveness, transparency, and thoughtful approach make them a trusted and valued partner.”
Blue Light Card
Essential Reading
Customer Story:The UK Ministry of Justice
Report:Opia Market Perspective
Ready to Elevate Your Public Sector Experience
At Opia, we don’t just roll out a product from the shelf and leave everything else to the client. We are a longterm transformation partner executing continuous business improvement.
Whether this is a self-service digital journey for citizen experience or an automated backend process for enhancing internal processes, Opia will always have the right solution for change, for success, and for everyone’s satisfaction.
Book a free discovery session to see how we can help.